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How m9 jayatogel Protects Your Personal Data

At m9 jayatogel, every piece of information you share with us — from your account registration details to deposit records via DANA, OVO, GoPay, and QRIS — is…

Data Encrypted in TransitQRIS & DANA Transaction Records ProtectedAccount Data Deletable on RequestCookie Controls AvailableContact Privacy Team Anytime
m9 jayatogel How m9 jayatogel Protects Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need to ask us to delete specific records, our privacy support…

Live Chat Open the chat widget on any page of our site and select 'Privacy & Data' from the topic menu. Our privacy-trained agents are available 08:00–23:00 WIB, seven days a week.
Email Send your data request or privacy concern to our dedicated address at [email protected]. Include your registered account email so we can locate your records quickly.
WhatsApp Message our privacy support line on WhatsApp for faster responses on data deletion or correction requests. We keep the conversation confidential and log it only for compliance purposes.
HOW WE SAFEGUARD YOU

Data Handling, Cookies, and Account Security Practices

We apply layered security across every point where your data moves — from the moment you key in a DANA deposit amount to the moment a withdrawal confirmation lands in your OVO…

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3. This covers login credentials, payment method selections including QRIS and GoPay, and account update requests without exception.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand page behaviour. You can manage or withdraw cookie consent at any time through the cookie settings panel in your account dashboard.

Data Retention Limits

Active account data is retained for as long as your account remains open. If you close your account, we remove personally identifiable information within 30 days, retaining only transaction summaries required by applicable regulations.

Access Request Process

You have the right to request a full export of the personal data we hold on you. Submit the request via email or live chat, and we will deliver a structured data file to your registered address within five business days.

Third-Party Sharing Policy

We share your data only with payment processors — DANA, OVO, GoPay, QRIS — to complete transactions you initiate, and with security partners for fraud detection. No sharing occurs for marketing or advertising purposes.

Account Security Alerts

Whenever a new device attempts to log into your account, we send an immediate notification to your registered email. You can flag the attempt as suspicious directly from that email to freeze account access instantly.

Frequently Asked Questions About Our Privacy Policy

The questions below cover the situations our account holders ask about most when it comes to personal data, payment record access, and their rights under our privacy framework. If your question is not listed here, reach us through live chat or at [email protected].

We collect your name, email address, phone number, and the payment method you link — such as DANA or OVO. We also log your IP address and device type for security purposes. We do not collect data beyond what is needed to operate your account.

Yes. Deposit and withdrawal records for all payment methods — including DANA, GoPay, OVO, and QRIS — are stored securely for up to 12 months. These records are encrypted and accessible only to authorised financial and compliance staff within our team.

Absolutely. Email [email protected] from your registered address and specify that you want a full data export. We will compile and deliver a structured file within five business days of receiving your verified request.

Submit a deletion request via email or live chat, available 08:00–23:00 WIB. Once we verify your identity, personally identifiable information is removed within 30 days. Transaction summaries may be retained where required by applicable regulations.

We do not share your data with advertisers. The only third parties who receive your data are payment processors — DANA, OVO, GoPay, QRIS — and security partners who help us detect fraudulent activity on your account.

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the site. You can adjust or withdraw cookie consent at any time from the cookie settings panel inside your account dashboard without affecting your ability to deposit or withdraw.

When you close your account, we begin deleting personally identifiable information immediately, completing the process within 30 days. Aggregated transaction data required for regulatory compliance may be retained in anonymised form, as depends on local law.